Office Policies

Appointment Policy

To help the office run smoothly, please call us as soon as you are aware that you need to cancel or reschedule an appointment.  For well visits, we greatly appreciate at least 24 hours notice. If you arrive more than 15 minutes after the scheduled start time of your appointment, you may be asked to reschedule.

Prescription Refill Policy

**Refill requests should be done during our weekday business hours Monday-Friday 9:00-4:00pm; giving our office 24-48 hours to have the prescription request processed.**

Prescription refill requests can be done via the patient portal or by calling our office.  Please have your child's medication name, dosage and pharmacy information available when you contact us. Certain medications require medication management visits at least every six months. You may be asked to schedule an office visit if it is due.

Financial Policy

• Co-payments for office services are required at the time you check-in.
• As a courtesy, we will process and file your insurance claims for services at no cost to you.
• For services that are covered by insurance, the practice requires payment of approximately 20% of the total estimated charges or the co-payment specified by your insurance.
• For services that are not covered by insurance, the practice requires payment of 100% of total charges unless payment arrangements have been worked out.
• Returned checks are subject to a handling fee of $20.00. In the event your account must be turned over for collection, you will be billed and are responsible for all fees involved in that process.

You must realize that:

1. Your insurance is a contract between you and your employer and/or the insurance company. While we may be a provider of services, we are not a party to that contract. We encourage you to contact your insurance carrier personally in order to remain informed of your benefits.
2. Not all services are a covered benefit in all contracts. Some insurance companies select certain services they will not cover or which they may consider medically unnecessary, and, in some instances, you will be responsible for these amounts. We will make every effort to ascertain your coverage for our services before treatment and will make you aware of our findings. However, this does not guarantee payment from your insurance carrier.

We realize that temporary financial problems may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account. We will allow you 90 days to pay any balance remaining after insurance payment. After that time, your account will accrue interest at the rate of Prime plus 2%. Our staff will make arrangements for you to make monthly payments over an approved term. If you have any questions about the above information, or any uncertainty regarding your insurance coverage, please do not hesitate to ask us. We are here to help you.

Written School Excuse Policy

Milestone Pediatrics receives many calls from parents requesting that a note be provided to document that their child’s absence from school was due to a medical condition or illness. Sometimes the illness does not require the child to be seen by a healthcare provider and we are happy to provide an excuse with the following guidelines to ensure appropriate medical care:

1. Anyone who was seen for an appointment in clinic will be excused for the date of the appointment and the number of days they were advised to stay home.
2. Anyone who spoke with our clinic about an illness and was advised to stay home from school for symptoms such as fever, vomiting or a contagious rash may get a note for a maximum of 3 days. If the child is not able to return to school at that time, we will request that they schedule an appointment in clinic.
3. We are not able to provide a note for symptoms that do not require the child to stay home from school, are not discussed with our clinic at the time of the illness, or if your child is seen by a healthcare provider outside of Milestone Pediatrics.

Please ask us for an excuse during your appointment or contact us during regular business hours if you need one to be faxed or emailed.